General terms and conditions of business
by hauck.barista.tools Otto Hauck
General
These general terms and conditions of use, business and delivery (hereinafter referred to as GTC) apply to all business relationships between the customer and Otto Hauck (hereinafter referred to as OH) in their version valid at the time of the order.
These terms and conditions take precedence over any general terms and conditions used by the customer.
OH does not recognize any differing terms and conditions of the customer unless OH has expressly agreed to their validity in writing.
Operator information and offers
OH is a sole proprietorship based in Austria.
The business address is: Fraham 18, A-5273 Roßbach.
OH operates a webshop at www.barista.tools.
OH's product range includes barista tools.
OH accepts no liability for technically caused disruptions to the operation of the webshop and is entitled to discontinue its operation at any time.
Contractual relationship
The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalog. The photos are for illustrative purposes only. By clicking the "Buy" / "Order with obligation to pay" button, you submit a binding order with your express agreement to our Terms and Conditions for the goods contained in your shopping cart. Confirmation of receipt of your order, along with its acceptance, will be sent to you immediately after submission via automated email. The purchase contract is concluded upon receipt of this email confirmation. We save the contract text and send you the order details by email. For security reasons, your order details are no longer accessible via the internet. Under no circumstances are OH employees authorized to make any agreements with the customer, either verbally or in writing, that deviate from these Terms and Conditions. OH reserves the right to refuse acceptance of the order – for example, after checking the customer's creditworthiness. OH also reserves the right to limit the order to a quantity typical for household use. All offers from OH are subject to change without notice and are non-binding. Technical and other changes are reserved within reasonable limits.
OH is entitled to withdraw from the contract in the event of typographical, printing and calculation errors on the website.
Prices
All prices quoted by OH in the publicly accessible area (for consumers) include statutory VAT, but exclude separately stated shipping costs and expenses. Any import or export duties incurred in connection with shipping, as well as any other fees and charges payable by the customer, are always the customer's responsibility. Prices on our website and in the price list are subject to change without notice. We reserve the right to change the information contained therein at any time. Our prices are daily prices and are valid until further notice. All prices are subject to change without notice. Payment is processed in euros.
Cancellation policy
If you are a consumer within the meaning of the Consumer Protection Act (KSchG), you have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day you take possession of the goods (please read and observe the return conditions)!
Complaints must be reported immediately upon receipt of the goods!
To exercise your right of withdrawal, you must inform us (Otto Hauck – Fraham 18, A-5273 Roßbach – E-Mail: info@barista.tools) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or e-mail).
To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.
Please always return items with sufficient postage and include the delivery note or a copy of the invoice. For orders exceeding €20, we require that you use the "Parcel" shipping method and retain the shipping receipt. We will refund the purchase price to the account specified in your order.
Please note: Return shipping costs are non-refundable. By clicking on these terms and conditions during the ordering process, you expressly agree to this!
Should a sent package be returned due to incomplete or incorrectly transmitted information or due to other circumstances specified by the parcel service provider (e.g. refusal of acceptance, failure to collect from post office/collection point) and costs are incurred as a result, these costs will be charged to the customer or offset against the amount.
You will be notified of the credit via email. The decisive factor is the net value of the goods in the order at the time of purchase.
Please note that OH may retain any depreciation in value resulting from the use of the item or may refuse its return altogether.
To meet the deadline, it is sufficient to send the documents to the following address in good time:
Otto Hauck
Fraham 18
A-5273 Roßbach
Consequences of the revocation
If you cancel this contract in full, we will reimburse all payments received from you, including delivery costs (excluding partial returns) and any additional costs incurred because you chose a delivery method other than our cheapest standard delivery option, without undue delay and no later than fourteen days from the day on which we received your cancellation notice. For this reimbursement, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the unused and undamaged goods back in their sealed original packaging or until you have provided proof of return shipment, whichever is earlier.
You must return or hand over the goods to us (Otto Hauck – Fraham 18, A-5273 Roßbach) without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract.
The deadline is met if you send the goods before the end of the fourteen-day period.
If the customer is an entrepreneur, then a cancellation is completely excluded.
The customer bears the direct costs of returning the goods.
The right of withdrawal does not apply to contracts for the delivery of:
• Goods whose price depends on fluctuations in the financial market which are beyond the control of the entrepreneur and which may occur within the withdrawal period,
• Goods that are manufactured according to customer specifications or are clearly tailored to personal needs (special sizes, special editions, personalized items and special requests) etc.
• All special editions with explanatory or additional text in the product description such as “Skater”, “Puzzlewood”, “Limited Edition”, “Carbon”, etc., as well as individually selected types of wood, sizes, or handles.
• Special offers, reduced-price or clearance items, even if the promotion/clearance period is temporary
• ALL goods that are delivered sealed/shrink-wrapped and where the seal (adhesive strip on product packaging with or without inscription, serial number, hologram) has been removed or tampered with!
• Goods which are not suitable for return for reasons of health protection or hygiene, provided their seal has been removed after delivery (in particular: brushes, cloths, tamper mat, digital scales, all aprons).
• Goods which, after delivery, have become inseparably mixed with other goods due to their nature.
Please note: Wood reacts to ambient temperature and humidity, therefore it can shrink or swell in length, width, and height. This is a natural process, and any resulting dimensional deviations do not constitute grounds for complaint.
Maturity
Payment for goods becomes due no later than the time of shipment of goods by OH.
Payment must be made without deductions, discounts, or charges to the account specified by OH. In particular, the customer is obligated to bear any bank charges associated with the payment.
Payments and default
If the customer defaults on his payments, OH is entitled to charge a default interest rate of 5% above the base interest rate announced by the Austrian National Bank.
In the event of default, the customer is obligated to bear all expenses associated with the collection of the debt, including, in particular, collection fees, in accordance with the regulation of the Federal Ministry for Economic Affairs, Federal Law Gazette No. 141/1996, as amended, and any necessary costs for appropriate legal action by attorneys. OH is not obligated to send the customer a reminder in the event of default. By accepting the reminder without objection, which again points out the obligation to bear these costs, the customer expressly agrees to bear these costs. The customer is expressly informed of this consequence of their conduct at the time of the reminder and is also advised that, in the absence of an objection, the customer agrees to bear all expenses and costs associated with the collection of the debt that are appropriate for legal action.
Shipping & Offsetting
The standard delivery time is 3-5 days, unless explicitly stated otherwise for specific products. Custom-made items are an exception; delivery times for these will be agreed upon separately.
The goods will be delivered using standard shipping methods. Risk of loss or damage passes to the customer upon delivery of the goods.
From this point on, the customer bears the risk of danger and accident, of accidental loss or destruction of the item and of damage to the item.
Import duties may apply to goods imported into countries outside of Austria, and these are the customer's responsibility. We have no control over these fees and cannot predict their amount. They vary depending on the customs territory and the importing country and are not included in our sales prices. The customer is solely responsible for the correct payment of any applicable customs duties and fees.
Customs officials can open packages for inspection; we have no control over this.
If you would like more information about these duties, it is best to contact your local customs office.
Please note that as an importer, you are required to comply with the respective national regulations.
If, at the customer's request, parcels are to be delivered to a Packstation or external parcel acceptance station (parcel shops/parcel acceptance service providers), the customer/buyer must ensure that the address required for delivery is complete and correct, and that parcel acceptance is guaranteed.
Insufficient, incorrect or ambiguous address information, which leads to non-delivery or return of the package and the associated costs, is always at the customer's expense and can therefore be charged retroactively.
Retention of title
The goods remain the property of OH until all claims have been paid in full. In the event of enforcement proceedings against goods owned by OH, the customer is obligated to inform OH immediately in writing and to notify the seizing third party of OH's ownership. The customer is liable to OH for all resulting damages.
Copyrights
The customer expressly acknowledges that the products distributed by OH are protected by third-party copyrights. Any use of these products beyond personal private use is expressly prohibited.
Warranty
The customer expressly acknowledges that, if the legal requirements for a warranty claim are met, OH is initially entitled to remedy the defect by exchanging or replacing the missing item. Only after a reasonable period for rectification, to be determined on a case-by-case basis, has expired without success, may the customer assert a claim for a price reduction. After this period, the defective goods must be returned to OH by the customer without delay. OH is not liable for consequential damages, indirect damages, losses, or lost profits and is only liable in cases of intent or gross negligence. This does not apply to the absence of warranted characteristics.
Liability is expressly and mutually excluded in cases of slight negligence.
The warranty is governed by the statutory provisions.
Use of the internet space
The customer is not entitled to use content, graphics, source code, offers, price information, logos, company logos, trademarks, intellectual property rights or other content of OH's website for purposes other than private use.
General
Unless the transaction is subject to the Austrian Consumer Protection Act (KSchG), the parties agree that for all disputes concerning the formation of or arising from this contract, the competent court in Braunau shall have jurisdiction. The UN Convention on Contracts for the International Sale of Goods (CISG) and all provisions relating to it are expressly excluded. The parties agree that, to the extent that no mandatory legal provisions conflict, Austrian law shall apply.
If the customer is a consumer within the meaning of the Consumer Protection Act (KSCHG), the jurisdiction of the court in whose district the customer's domicile, habitual residence or place of employment is located shall be deemed to be established.
The invalidity, nullity, or cancellation of individual provisions of this contract shall not affect the validity of the contract as a whole. Any provision of the contract deemed invalid, cancelled, or void shall be replaced by a provision that most closely reflects the intended economic purpose.
Please note that customers abroad are responsible for paying any applicable taxes and duties (e.g., Green Dot, coffee tax). OH cannot be held liable for taxes levied under country-specific tax systems. OH disclaims all liability for damages and consequential damages.
The place of performance is the company's registered office.
No warning letter without prior contact!
Should the content or design of these pages infringe upon the rights of third parties or violate legal regulations, we request that you notify us accordingly without incurring any costs. We guarantee that any legitimately disputed content will be removed immediately, without requiring you to involve legal counsel. Despite this request, we will reject in full any costs incurred without prior contact and, if necessary, file a counterclaim for violation of the aforementioned provision.
Disclaimer:
Despite careful review, we assume no liability for the content of external links.
The operators of the linked pages are solely responsible for their content.
Version 12/2025.