Consumers may withdraw from a distance contract within the statutory period in accordance with the applicable statutory right of withdrawal. Details regarding the start and duration of the withdrawal period are set out in our withdrawal information.
Declaring withdrawal
To exercise the right of withdrawal, the seller must be informed by means of an unequivocal statement of the decision to withdraw from the contract.
Withdrawal may be declared in particular by email to info@barista.tools, by using the model withdrawal form, or through our electronic withdrawal function.
No particular form is prescribed for the withdrawal declaration. What matters is that the declaration clearly shows the decision to withdraw from the contract.
Returning the goods
After declaring withdrawal, the goods must be returned without undue delay and no later than 14 days thereafter. The deadline is met if the goods are dispatched before the 14-day period expires.
Please return the goods to the following address:
Hauck Barista Tools
Otto Hauck
Fraham 18
5273 Roßbach bei Mauerkirchen
Austria
The consumer bears the direct cost of returning the goods, provided that the consumer was properly informed of this before the contract was concluded and we have not expressly agreed to bear the return costs.
Where possible, we ask that the goods be returned complete, carefully packaged and without avoidable damage. This facilitates processing of the return, but it is not a condition for the valid exercise of the statutory right of withdrawal.
Free promotional items when withdrawing from a purchase or returning part of an order
This provision applies to expressly advertised free promotional items that are conditional on a minimum qualifying purchase value, provided that this provision was made available to you before you placed your order and became part of the contract. Orders placed previously remain subject to the terms agreed when the order was placed.
If you withdraw from the entire purchase contract, you must also return any free promotional items that form part of that contract.
If you return part of your order when exercising your right of withdrawal, you may keep the free promotional item if the qualifying goods you retain still meet the minimum purchase value applicable when you placed your order. If the remaining qualifying value falls below that minimum, the free promotional item must also be returned. The calculation is based on the promotional terms applicable when the order was placed and the goods’ values determined under those terms. The regular selling price of the free promotional item is not added to the qualifying value.
Where possible, please return any promotional item that must be returned together with the other returned goods. Failure to return a promotional item does not invalidate a validly exercised right of withdrawal. We will not automatically charge its regular selling price or deduct that price as a flat amount from your refund. Keeping the promotional item in exchange for payment requires a separate, express agreement.
The statutory rules on refunds, return shipping costs and any diminished value remain unaffected. Your statutory rights in respect of faulty or non-conforming goods are not restricted. Sending an item back solely for repair or replacement does not require you to return the free promotional item.
Special information for products containing lithium-ion batteries
When returning products containing lithium-ion batteries, the applicable shipping and packaging requirements of the chosen carrier must be observed. If a battery is removable and the carrier's requirements provide for or permit removal, it may be removed before shipping and secured in the parcel in accordance with the applicable transport requirements.
Exposed contacts must be protected against short circuits. The battery and the product must be packaged so that unintended movement, activation or mechanical damage during transport is prevented.
Damaged, deformed, leaking, overheated or swollen batteries must not be sent using a standard parcel service without prior clarification. Please contact us before returning the product in such a case.
Refunds
In the event of a valid withdrawal, we will reimburse the payments made by the consumer, including the cost of the least expensive standard delivery offered by us, without undue delay and no later than 14 days after receipt of the withdrawal declaration.
Additional costs resulting from the choice of a delivery method other than the least expensive standard delivery offered by us will not be reimbursed.
Unless expressly agreed otherwise, we will use the same means of payment for the refund as was used for the original transaction, provided that this does not result in any additional costs for the consumer.
In the case of sales contracts, we may withhold reimbursement until we have received the goods back or until the consumer has provided evidence that the goods have been returned, whichever is earlier. This does not apply if we have offered to collect the goods ourselves.
Diminished value
The consumer is only liable for any diminished value of the goods where this results from handling beyond what was necessary to establish the nature, characteristics and functioning of the goods. The consumer is not liable for diminished value if the consumer was not properly informed of the statutory right of withdrawal.
Further information
Further details about the statutory right of withdrawal, withdrawal periods and statutory exceptions can be found in our withdrawal information and our General Terms and Conditions (GTC).
Information for business customers:
The statutory right of withdrawal applies exclusively to consumers. Business customers (B2B) do not have a statutory right of withdrawal or return unless expressly agreed otherwise.
Last updated: 8 September 2026