Refund policy
Consumers within the meaning of Section 13 of the German Civil Code (BGB) may return goods to us within the scope of their statutory right of withdrawal within 14 days from the day on which the goods are received.
The withdrawal must first be declared by email to info@barista.tools. After declaring the withdrawal, the goods must be returned no later than within 14 days to the return address specified in the cancellation policy. To meet the deadline, it is sufficient for the goods to be dispatched before the expiry of the 14-day period.
You may also exercise your right of withdrawal online using our “Cancel Contract” withdrawal function. If you use this function, you will receive an immediate confirmation of receipt by email.
The consumer bears the cost of returning the goods.
Where possible, we ask that the goods be returned unused, complete and carefully packaged. This helps us process the return quickly and does not affect the valid exercise of the statutory right of withdrawal.
The refund of all payments received, including standard delivery costs, will be made no later than 14 days after receipt of the withdrawal notice and using the same payment method originally used for the transaction. We reserve the right to withhold reimbursement until we have received the goods back.
The consumer is only liable for any loss in value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Further details regarding the right of withdrawal, in particular exclusions (e.g. sealed goods which are not suitable for return for reasons of health protection or hygiene once the seal has been removed, as well as individually manufactured or customised goods), are set out in our Cancellation Policy and our General Terms and Conditions (GTC).
Please note: This return policy applies exclusively to consumers. Businesses and commercial customers (B2B) do not have a statutory right of withdrawal or return unless expressly agreed otherwise.