Refund policy
Information on the right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days:
- for a contract for the delivery of one item or several goods in a single shipment, from the day on which you, or a third party designated by you other than the carrier, take possession of the goods;
- for a contract covering several goods ordered in one order and delivered separately, from the day on which you, or a third party designated by you other than the carrier, take possession of the last item;
- for a contract for the delivery of goods in several partial shipments or pieces, from the day on which you, or a third party designated by you other than the carrier, take possession of the last partial shipment or piece.
To exercise your right of withdrawal, you must inform us:
Otto Hauck – Hauck Barista Tools
Fraham 18
5273 Roßbach bei Mauerkirchen
Austria
Telephone: +43 650 9440050
Email: info@barista.tools
of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form below, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.
Online withdrawal function
You may also exercise your right of withdrawal online using our electronic withdrawal function:
If you use this online function, we will send you an acknowledgement of receipt without delay on a durable medium, for example by email. The acknowledgement will include the content of your withdrawal statement and the date and time of its receipt.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, without undue delay and no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract.
This does not include any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us.
We will make the reimbursement using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.
For sales contracts, we may withhold reimbursement until we have received the goods back or until you have supplied evidence that you have sent the goods back, whichever occurs first. This does not apply if we have offered to collect the goods ourselves.
Returning the goods
You must send the goods back or hand them over to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract.
The deadline is met if you send the goods back before the fourteen-day period has expired.
Please return the goods to:
Hauck Barista Tools
Otto Hauck
Fraham 18
5273 Roßbach bei Mauerkirchen
Austria
You bear the direct cost of returning the goods.
Diminished value
You are liable for any diminished value of the goods only if it results from handling other than what is necessary to establish their nature, characteristics and functioning.
Exceptions to, or early expiry of, the right of withdrawal
The right of withdrawal does not apply, or may expire early, where the statutory conditions are met, including in particular:
- goods made to the consumer's specifications or clearly personalised;
- sealed goods that are not suitable for return for reasons of health protection or hygiene, if they have been unsealed after delivery.
Whether a statutory exception applies depends on the circumstances of the individual contract and the applicable legal provisions.
Model withdrawal form
If you wish to withdraw from the contract, you may complete this form and return it to us:
To:
Otto Hauck – Hauck Barista Tools
Fraham 18
5273 Roßbach bei Mauerkirchen
Austria
Email: info@barista.tools
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the purchase of the following goods (*) / provision of the following service (*):
_____________________________________________
Ordered on (*) / received on (*):
_____________________________________________
Name of consumer(s):
_____________________________________________
Address of consumer(s):
_____________________________________________
_____________________________________________
Signature of consumer(s) (only if this form is notified on paper):
_____________________________________________
Date:
_____________________________________________
(*) Delete as appropriate.
Supplementary information on free promotional items
This provision applies to expressly advertised free promotional items that are conditional on a minimum qualifying purchase value, provided that this provision was made available to you before you placed your order and became part of the contract. Orders placed previously remain subject to the terms agreed when the order was placed.
If you withdraw from the entire purchase contract, you must also return any free promotional items that form part of that contract.
If you return part of your order when exercising your right of withdrawal, you may keep the free promotional item if the qualifying goods you retain still meet the minimum purchase value applicable when you placed your order. If the remaining qualifying value falls below that minimum, the free promotional item must also be returned. The calculation is based on the promotional terms applicable when the order was placed and the goods’ values determined under those terms. The regular selling price of the free promotional item is not added to the qualifying value.
Where possible, please return any promotional item that must be returned together with the other returned goods. Failure to return a promotional item does not invalidate a validly exercised right of withdrawal. We will not automatically charge its regular selling price or deduct that price as a flat amount from your refund. Keeping the promotional item in exchange for payment requires a separate, express agreement.
The statutory rules on refunds, return shipping costs and any diminished value remain unaffected. Your statutory rights in respect of faulty or non-conforming goods are not restricted. Sending an item back solely for repair or replacement does not require you to return the free promotional item.
Further information: free promotional items and returns.
Last updated: 8 September 2026